We appreciate your business and want to do everything we can to make your experience a pleasant one. So if there's anything we can do for you, any questions we can answer, don't hesitate to contact us.

If your question is customer-service related, you may be able to find the answer in this menu or in the FAQ. Otherwise, e-mail us at info@hago-group.com or call (852) 2111 8982, Monday-Friday, 10am-6pm, Saturday 10am-1pm.

We accept payment by:
  1. (a) Paypal;
  2. (b) by Cheque;
  3. (c) bank deposit into the following bank account

Hang Sang Bank
Account name: Hago Limited
Account number: 347-2-034812

After you deposit into our bank account, please upload the proof of deposit to our website or email it to info@hago-group.com. We shall contact you to confirm the receipt before making the delivery.

All product prices listed are in HK dollars.

The upper limit of purchase on this website is $10,000 per transaction.

We offer FREE delivery (single location only) for purchases over HK$500. For orders under HK$500, a delivery charge of HK$80 shall apply.

Delivery Area & Time
Delivery service is limited to Hong Kong, Kowloon and New Territories commercial and residential addresses only. Delivery is not available to outlying islands including Lantau Island and Ma Wan.

We do not deliver to address on 4th floor or above that does not have lift service.

Delivery time is usually within 2 working days after we receive your order.

Special arrangement under bad weather
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event, the Customers will be contacted to re-schedule delivery time.

Remark
If necessary, HK$0.5 will be charged per plastic shopping bag according to Hong Kong regulation.

If you find your product(s) in situations listed below, you can request return or replacement of specific product(s) within 7 days after delivery:
  1. (a) Breakage/ Incomplete product package
  2. (b) Quality issue
  3. (c) Short-shipment or wrong delivery
You are required to provide the following proof for any request return or replacement:
  1. (a) valid proof of purchase from hagogreen.com; and
  2. (b) send photos of the concerned item(s) to us via email / instant messaging software.

We will arrange replacement of equivalent product within 7 days upon approval of the requested replacement. If the specific item is out of stock, we shall refund the amount of the concerned item(s) to you within 7 days.

  • Registration
    1. 1) How can I register as a member?
      1. (a) Go to www.hagogreen.com
      2. (b) Click on "Sign Up" at the top
      3. (c) Fill in your name, login email, password, and personal information
      4. (d) Click on "SAVE"
    2. 2) How can I update my password and personal information?
      1. After login, you can click on your user name at the top to open a page with your password and personal information. You can update your password and personal information there.
    3. 3) I have forgotten my password.
      1. (a) Go to www.hagogreen.com
      2. (b) Click on "Sign In" at the top
      3. (c) Click on " Forgot your password"
      4. (d) Fill in your registered email. We shall send you instructions of how to reset your password
    4. 4) Can I change my login email after registration?
      1. We use your login email to identify your account. If you want to change it, please send a request to info@hago-group.com. Our staff will help you change your login email.
  • Order
    1. 1) Do you accept oversea order?
      1. We only accept orders that are delivery within Hong Kong. For international orders, please email us at info@hago-group.com. We shall contact you to see whether we can deliver to your country and how much is the courier charge.
    2. 2) Can I order without registration?
      1. No. You can place order into the shopping cart but when you check out, you must log in with a valid user account in order to complete the purchase.
    3. 3) Can I check my order history?
      1. Yes, you can log into your account and select "Order history" to see your previous orders.
    4. 4) I still haven’t received any email from hagogreen.com about order/promotion. Why?
      1. The following are the possible reasons for failing to receive the email from Hagogreen:
        1. • You have provided an incorrect email address at registration. Please send a request to info@hago-group.com. Our staff will help you change your login email.
        2. • Your email client may have classified hagogreen.com emails as junk mails. Please check the junk mailbox of your email client. We also suggest that you configure your email client to accept all emails from hagogreen.com.